Imagine this: you purchase something—an airline ticket, a hotel stay, a car rental, even an iPhone or dinner at a five-star restaurant. Now imagine if someone from that company actually called you, not to upsell, not to cross-promote—but just to say thank you. To let you know you’re appreciated. To start building a relationship that extends far beyond the transaction.
In today’s world, that level of personalized, proactive service has all but vanished.
The Problem: Customer Service Has Lost Its Human Touch
For most companies, the customer journey ends at the point of sale. After that, you’re left with automated emails, occasional texts, and perhaps a survey or two. Real human connection has been replaced with drip campaigns and bot replies.
What’s missing? Genuine care. Real follow-up. Meaningful relationships.
This is where VOA Worldwide stands apart—and this is why top travel brands, resort developers, vacation clubs, and ownership programs are choosing to partner with us.
The Solution: Relationship-Based Post-Sale Engagement
At VOA Worldwide, we don’t just serve travelers—we build long-term relationships with them. Our approach is centered on consistent, concierge-level engagement, backed by data, experience, and genuine care.
Here’s how we support your members or owners:
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We call them after their purchase to congratulate and welcome them
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We check in throughout the year, not to sell, but to assist
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We personalize their experience—remembering birthdays, sending flowers, or helping during a life event
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We guide them on how to use their ownership or travel membership to the fullest
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We manage their travel portfolio—from booking hotels and cruises to optimizing their credit card, airline, and hotel reward points
This is post-sale care done right—a service that reflects well on your brand and increases loyalty, satisfaction, and retention.
The Results: Elevated Member Experience = Stronger Business Outcomes
When your members feel seen, valued, and supported, they’re more likely to stay, refer others, and engage with your product over the long term.
Partnering with VOA means:
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Reduced cancellations
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Higher customer lifetime value
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Stronger post-sale satisfaction scores
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A seamless support extension to your internal team
We’re not just a call center. We’re a dedicated partner, working on your behalf to extend the life and value of your sale.
What Makes VOA Unique?
In addition to our high-touch service model, VOA Worldwide offers:
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Access to exclusive hotel pricing not available to the public
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Global inventory of cruises, resorts, and experiences
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Millions of curated activities worldwide—from luxury yacht charters to bicycle tours in Europe
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Custom concierge support, tailored to each member’s needs
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Partnership options that integrate seamlessly with your brand
Whether it’s managing a surprise birthday getaway in Paris, rebooking a missed flight, or helping a couple use their rewards to upgrade to business class—we make it happen.
Your Members Deserve More Than Automation—They Deserve Connection
When you partner with VOA, you give your members more than service—you give them a relationship, a resource, and a reason to stay loyal to your brand.
Let’s work together to elevate your post-sale experience.