VOA Worldwide Privacy Policy

At VOA Worldwide (“VOA,” “we,” “our,” or “us”), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across our services. Whether you’re exploring our website, engaging our travel services, or interacting with our support teams, we want you to feel confident in the way we handle your data.

1. Information We Collect

We may collect both personal and non-personal information from you:

a. Personal Information:

This includes information that identifies you as an individual:

• Full legal name

• Email address

• Telephone number(s)

• Billing and mailing address

• Payment and billing details (e.g., credit/debit card information)

• Government-issued identification (e.g., passport number for international travel)

• Date of birth

• Travel preferences, interests, and special accommodation needs

• Emergency contact information

• Membership or account number

b. Non-Personal Information:

This includes data that does not directly identify you:

• IP address

• Browser and device details

• Operating system

• Language preferences

• Location (general geographic region)

• Pages visited on our website

• Search queries

• Referral sources

• Session duration and clickstream data

We may also collect aggregated and anonymized data for analytics purposes.

2. How We Collect Your Information

Information is collected through multiple sources and interactions, including:

• When you register or create an account with VOA

• When you subscribe to newsletters or updates

• When you book travel, cruises, resorts, or concierge services through us

• When you communicate with us via email, web form, phone, or live chat

• When you participate in promotions, surveys, or contests

• Automatically through cookies and similar tracking technologies on our site

• Through third-party platforms integrated with our services

3. How We Use Your Information

Your information allows us to provide a better, more tailored experience. We use it to:

• Deliver personalized travel planning and support

• Book and manage reservations on your behalf

• Communicate relevant offers, alerts, and updates

• Provide member services, including portfolio management

• Process payments and fulfill transactions

• Respond to inquiries, service requests, or complaints

• Monitor and analyze website usage and engagement

• Detect and prevent fraudulent or unauthorized activity

• Meet legal and regulatory obligations

We may also use aggregated data for business development and service improvement.

4. How We Share Your Information

We do not sell your personal information. We share it only as necessary to fulfill our services and commitments:

• Travel Partners: Airlines, hotels, cruise lines, and tour operators for reservation and fulfillment

• Payment Processors: For billing and secure transactions

• Technology Providers: For hosting, analytics, and platform support

• Customer Service Vendors: Assisting with inquiries and case resolution

• Legal Authorities: When required to comply with applicable laws or regulations

All partners are contractually obligated to protect your data and use it solely for the purposes we authorize.

5. Data Security

We implement robust security measures to protect your personal information, including:

• SSL (Secure Socket Layer) encryption for online data transmissions

• Secure payment gateways with PCI-DSS compliance

• Regular vulnerability scanning and firewall protection

• Access controls and staff training on data confidentiality

• Physical security at data storage locations

While no system can be guaranteed 100% secure, we follow industry best practices to minimize risk.

6. Your Rights and Choices

You have rights over your data, and we support transparency and control. You may:

• Request access to the personal information we hold about you

• Correct or update inaccurate or incomplete information

• Withdraw consent or request deletion, subject to legal limitations

• Opt out of promotional communications at any time

• Manage cookies via your browser settings

To make a request, contact us at: concierge@voaworldwide.com.

7. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes it was collected for

• Meet legal, regulatory, and contractual obligations

• Resolve disputes and enforce agreements

Afterward, the data is either securely deleted or anonymized for analytical use.

8. International Transfers

VOA Worldwide operates globally. By using our services, you acknowledge that your personal data may be transferred to and processed in the United States or other jurisdictions with different data protection laws than your home country. We ensure appropriate safeguards are in place to protect such transfers.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we learn that such data has been collected, it will be deleted promptly. Parents may contact us at concierge@voaworldwide.com to request removal of data submitted by their child.

10. Third-Party Sites and Services

Our website may link to external sites not controlled by VOA. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users by updating the “Last Updated” date and, where appropriate, by other means. Your continued use of our services after such updates constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your information, please contact us at:

VOA Worldwide
Attn: VOA Worldwide Office
Email: concierge@voaworldwide.com
Phone: 888-752-0050
Website: www.voaworldwide.com