VOA Worldwide

VOA Worldwide Logo featuring a globe surrounded by the text "VOA Worldwide" with bold "V" and "A" letters on either side.

VOA FAQs: Your Questions, Answered

Your Questions Answered. Your Membership Simplified. Discover how VOA enhances your travel, protects your information, and maximizes the value of your membership.

Vacation Ownership Portfolio Management (VOPM) is a comprehensive service designed to help vacation owners like you effectively manage, optimize, and maximize the full potential of your travel assets. At VOA Worldwide, VOPM goes beyond traditional timeshare management. We handle every aspect of your travel portfolio, ensuring you receive the highest value and the best possible experiences from your investments.

Here’s what VOPM includes:

  • Timeshare Optimization: We help you navigate your vacation ownership benefits, from booking strategies and exchanging points or weeks to maximizing usage and avoiding unnecessary fees. Additionally, we focus on maximizing the value of your annual dues and maintenance costs, ensuring that every dollar you spend contributes to meaningful vacations and travel experiences.

  • Travel Planning & Concierge Services: Our team acts as your personal travel concierge, assisting with flight bookings, hotel reservations, car rentals, cruises, and vacation packages—all tailored to your preferences and at the best rates available.

  • Reward Program Management: We manage your airline miles, credit card points, and hotel loyalty rewards to ensure they’re used strategically. This includes ensuring you get the best valuation for your points and miles, as well as advising on when and where to unlock and use them for maximum benefits, exclusive upgrades, and cost-saving opportunities.

  • Cost Efficiency: Our goal is to help reduce your out-of-pocket expenses by identifying hidden value in your memberships, finding the best deals, and avoiding common travel pitfalls.

  • Personalized & Proactive Support: Every member receives one-on-one guidance from a dedicated advisor who not only understands your unique travel needs and goals but also proactively identifies opportunities to enhance your travel experiences. This means we don’t just respond to your requests—we anticipate them, ensuring you never miss out on valuable offers, key deadlines, or exclusive travel opportunities.

In short, VOPM is your all-in-one solution for managing your vacation ownership and travel-related benefits, ensuring stress-free planning, maximum value, and unforgettable travel experiences.

 

No, VOA Worldwide is not a travel club.

VOA is a Portfolio Management and Concierge company designed to bridge the gap and eliminate the disconnect often experienced in the vacation ownership industry. Our primary focus is to help members better use, understand, and maximize the value of their vacation ownership, travel memberships, and reward programs. We do this by providing personalized support that goes beyond what traditional travel clubs offer.

While a travel club typically offers limited booking services within a fixed network, VOA takes a comprehensive approach by managing your entire travel portfolio. This includes:

  • Vacation Ownership Optimization: We ensure that you’re getting the most value from your ownership by helping you understand how to effectively use your points or weeks, manage maintenance fees, and explore exchange options that might otherwise go unnoticed.
  • Travel Reward Program Management: We assist in managing your airline miles, hotel loyalty points, and credit card rewards, advising you on when and where to use them for the best possible value. Our goal is to ensure that no rewards go unused or undervalued.
  • Concierge-Level Travel Booking: VOA has the ability to book hotels, resorts, activities, car rentals, cruises, flights, and more—all at exclusive member pricing. These rates often surpass what’s available through standard ownership programs or public travel sites, giving you more options and better deals when planning your vacations.

 

What sets VOA apart is our proactive approach. We don’t wait for you to contact us—we actively identify opportunities to enhance your travel experiences. Whether it’s notifying you about point expirations, securing limited-time offers, or recommending destinations based on your preferences, our team is always working behind the scenes to ensure you’re getting the most out of your membership.

In short, VOA is more than a booking service. We are your travel partner and advisor, dedicated to making every aspect of your vacation ownership and travel portfolio work seamlessly together, so you can focus on creating unforgettable memories.

 

Membership with VOA Worldwide is exclusively granted through partnerships with our affiliated companies. To become a VOA member, you must join one of our partner organizations with whom we have established agreements.

VOA does not sell memberships directly to the public. Our services are designed to be an exclusive benefit for individuals who become members through these affiliated partners. This approach allows us to provide personalized, high-value services tailored to the specific needs of each partner’s members, ensuring a more comprehensive and seamless travel experience.

If you’re interested in becoming a VOA member, we recommend reaching out to one of our partner companies to learn more about their offerings and how VOA’s services are integrated into their membership programs. Once you’re part of an affiliated partner, you’ll gain access to VOA’s proactive portfolio management, concierge services, and exclusive member benefits designed to enhance every aspect of your travel and vacation ownership experience.

Yes, you can cancel your membership with VOA Worldwide.

To cancel, members are required to provide written notice at least 60 days prior to their annual renewal date. This ensures there is enough time to process your request before the renewal payment is due.

To submit your cancellation, simply send an email to [email protected] with your request, including your full name, membership details, and the reason for cancellation (optional).

Please note that cancellations received less than 60 days before the renewal date may not prevent the upcoming charge, as outlined in the membership agreement. We encourage members to review their renewal date in advance to avoid any inconvenience.

If you have any questions about the cancellation process or need assistance, our concierge team is here to help.

 

VOA Worldwide is not a replacement for your vacation ownership program—it’s an enhancement. While your vacation ownership program focuses primarily on the properties, points, or weeks you’ve purchased, VOA Worldwide is designed to manage your entire travel portfolio, giving you access to more options, greater flexibility, and a personalized travel experience that goes beyond what your current ownership offers.

Here’s how VOA Worldwide stands out:

  • Access to More Travel Options:
    Unlike traditional vacation ownership programs that may limit you to specific resorts, exchange networks, or booking windows, VOA gives you access to a broader range of travel options. We can book hotels, resorts, cruises, car rentals, activities, and flights—all at exclusive member pricing. This means you’re not restricted to the inventory within your ownership program, giving you greater freedom when planning your vacations.

  • Proactive, Relationship-Focused Service:
    Our team doesn’t just respond to requests—we proactively reach out to ensure you’re maximizing your ownership and travel benefits. We build lasting relationships with our members, getting to know your preferences, travel goals, and unique needs. This allows us to offer personalized recommendations and solutions that truly enhance your experience.

  • No Sales, No Upgrades—Just Support:
    Unlike many vacation ownership programs that focus on upselling or encouraging additional purchases, VOA’s role is purely supportive. We’re not here to sell you more ownership or push upgrades. Our goal is to help you get the most value from what you already own, ensuring that your vacations are seamless, stress-free, and cost-effective.

  • Maximizing Your Entire Travel Portfolio:
    We don’t just manage your timeshare or vacation ownership—we manage your entire travel portfolio. This includes helping you make the most of your credit card rewards, airline miles, hotel loyalty programs, and other travel-related memberships. We’ll show you how to combine these benefits strategically to save money, unlock exclusive perks, and enhance your travel experiences.

  • Enhanced Vacation Ownership Experience:
    VOA is committed to providing a five-star concierge experience that transforms how you view vacation ownership. By bridging the gap between your ownership program and your broader travel needs, we ensure that every trip you take feels like a luxury, regardless of the destination.

In short, VOA Worldwide exists to be your trusted travel advisor and concierge, helping you navigate the complexities of vacation ownership while offering more options, more value, and more support than you’d receive from your ownership program alone.

No, there are no additional fees for using VOA Worldwide’s services.

At VOA Worldwide, we believe in transparency and simplicity when it comes to our pricing. We do not charge any booking fees, service fees, processing fees, convenience fees—or even “smiling fees” 😊. Our members pay a single, straightforward annual membership fee, which grants full access to all of our services, benefits, and exclusive member pricing.

Here’s what that means for you:

  • No Booking Fees: Whether you’re booking a hotel, resort, cruise, flight, car rental, or activity, there are no extra charges from VOA for making your reservations.
  • No Service or Concierge Fees: Need help planning a complex itinerary? Want personalized travel recommendations? Our concierge services are included with your membership—no hidden costs, ever.
  • No Hidden Fees: We don’t believe in surprise charges. You’ll never encounter unexpected “processing,” “administration,” or “handling” fees when using our services.
  • No Premium Support Fees: Some companies charge extra for priority support. At VOA, every member is a priority, and our proactive, personalized assistance is part of your membership—at no additional cost.

Your annual membership fee covers everything—from portfolio management and travel planning to reward program optimization and exclusive member-only deals.

In short, what you see is what you get with VOA Worldwide. No hidden fees, no surprise costs—just exceptional service, valuable travel benefits, and a team dedicated to helping you make the most of your vacation ownership and travel portfolio.

At VOA Worldwide, the privacy and security of your personal and travel information are our top priorities. We understand the importance of safeguarding your sensitive data, and we’re committed to maintaining the highest standards of data protection to ensure your information remains secure and confidential.

🔒 Here’s How We Protect Your Information:

  • We Do NOT Sell Member Information:
    VOA Worldwide has a strict policy—we do not sell, rent, or share your personal information with third parties for marketing or any other purposes. Your data is used solely to provide you with the best possible service, manage your travel portfolio, and enhance your membership experience.

  • Advanced Data Encryption:
    All personal, financial, and travel-related information is protected using advanced encryption technologies. This ensures that your data is secure during transmission and while stored in our systems, reducing the risk of unauthorized access.

  • Secure Member Portals:
    Our member portals are designed with robust security protocols, including secure login processes, two-factor authentication (2FA) options, and regular security updates to protect your account from potential threats.

  • Strict Access Controls:
    Only authorized VOA team members who require access to your information to assist with your account or travel arrangements can view your data. All staff are trained in data privacy protocols to ensure your information is handled with care and confidentiality.

  • Compliance with Global Privacy Regulations:
    VOA Worldwide is committed to complying with global data protection laws and privacy regulations, such as the General Data Protection Regulation (GDPR) and U.S. privacy laws. We regularly review and update our policies to align with the latest security standards and legal requirements.

  • Regular Security Audits:
    To maintain the integrity of our systems, we conduct regular security audits and risk assessments. This helps us identify potential vulnerabilities and address them proactively, keeping your information safe at all times.

  • Data Breach Response Plan:
    In the unlikely event of a data breach, VOA has a comprehensive incident response plan in place. This ensures immediate action is taken to secure data, investigate the issue, and notify affected members promptly if necessary.

Your Trust, Our Commitment:

At VOA Worldwide, we take your trust seriously. Protecting your personal information isn’t just a policy—it’s a core part of who we are. You can feel confident knowing that your data is safe with us, and we’ll continue to invest in the latest security technologies and best practices to keep it that way.

If you ever have questions about how your information is handled, please don’t hesitate to reach out to us at [email protected]. We’re here to ensure your peace of mind.

The VOA Worldwide Concierge Team is dedicated to providing personalized, hassle-free support for all your travel and lifestyle needs. Whether you’re planning a vacation, organizing a special occasion, or need immediate assistance, our concierge team is here to handle the details so you can focus on enjoying the experience.

Here’s How We Can Assist You:

  • Dining Reservations: From securing tables at top-rated restaurants to arranging exclusive dining experiences.
  • Tee Times: Booking golf courses at prestigious clubs worldwide, tailored to your schedule and preferences.
  • Sports & Event Tickets: Access to concerts, theater shows, major sporting events, and VIP experiences, even for sold-out events.
  • Airport Transfers: Private car services, luxury transfers, and even last-minute transportation arrangements.
  • Floral Arrangements: Send flowers, personalized gifts, or surprise packages to loved ones, locally or internationally.
  • Hotel & Resort Bookings: Exclusive access to member-only rates at luxury hotels, resorts, and vacation rentals.
  • Cruise Planning: Booking cruises with custom itineraries, cabin upgrades, and shore excursion recommendations.
  • Custom Travel Itineraries: Tailored day-by-day plans, including tours, excursions, activities, and local experiences.
  • Spa & Wellness Appointments: Arrange spa treatments, wellness retreats, or personal fitness sessions during your travels.
  • Private Tours & Experiences: Unique experiences like private yacht charters, helicopter tours, wine tastings, and more.
  • Car Rentals: Booking cars with exclusive discounts, including luxury and exotic vehicle rentals.
  • Personal Requests: Need something special? From proposal planning to pet-friendly accommodations, we’ve got you covered.
  • Travel Document Assistance: Help with visa requirements, travel insurance, and necessary documentation.
  • Emergency Support: In case of unexpected situations like flight delays, cancellations, lost items—or even if you’re in an emergency and need someone to be notified—we’re here to help. Your safety and peace of mind is our priorities.

No Request Is Too Big or Small!

Whether you need a simple dinner reservation, complex travel planning, or urgent support during an emergency, the VOA Concierge Team is just an email or call away—ready to make your life easier, more convenient, and filled with unforgettable experiences.